Customer ServiceFor a listing of our Customer Service phone numbers, and smiling faces to go with their voices, click here.

For a listing Salem field sales representatives, click field reps.

For a listing of Canadian and offshore distributors, click here.




BROWSING & ORDERING INFORMATION
You can browse titles via the "Products" tab that appears at the top of every page on our site. Titles are organized by:

New & Upcoming Titles
Recent & Upcoming
Bestsellers
Online Products
Award Winners
Series
Subject Matter
Dewey Number

All such categories (and their subcategories) are linked to lists of books. Titles on lists have buttons labelled "Add to Cart" button, which will place the title in your active shopping cart. There are also "Info" buttons that provided annotations on each title. When you are done shopping, you can review the items in your shopping cart and make any necessary changes - including set quantities. You can "Save" a cart for later submission. This allows you or others in your school or library to review an order. Of course, you can provide us with shipping and billing information, and then submit your order electronically or by printing and faxing (or mailing) it to us.

WEBSITE REGISTRATION
In order to save shopping carts, submit orders and specify book cataloging and processing you must enter your shipping and billing information. This process is quick and easy, taking 5 minutes. To register, click the "Login" tab at the top right of this page.

ADDITIONAL USERS
The Salem website now allows you to "share" saved shopping carts. An Administrator (the person who first registered with us) can go to their own Profile and add other users. These users will be permitted to view saved carts, save carts and submit them. Additional Users cannot alter processing or cataloging specifications or other billing and shipping information.

ORDERING METHODS
This site makes ordering electronically easy. Once you are registered and have a shopping cart with the items you wish to purchase, simply submit your order.
You can also order by mail or fax. When you register, simply select "Printed Orders" as you sign up with us. Mail orders to:

Salem Press
2 University Plaza - Suite 121
Hackensack, NJ 07601

To order by phone, call (800) 221-1592

To fax an order, send to (201) 968-1411

FORMS
If you would like a blank order form, you can call or write and we'll send you a catalog, including our latest order forms.

To call for catalogs: (800) 220-1592

To email for catalogs and order forms: csr@salempress.com

To download an Adobe Acrobat file of our catalog, click here.

To download an Adobe Acrobat file of our order form, click here.

To download an Excel spreadsheet of our order form, (with a Macro
that removes lines without items - sometimes causing download
problems) click here.

To download our order form, without the Macro click here.

For an Acrobat file of our cataloging and processing form, click here.

PROCESSING
All cataloging and processing for Salem titles ordered on this website is free. You may specify book processing characteristics during your registration process or by editing your Profile any time. To download an Adobe Acrobat file of our cataloging and process form, click here.

STANDING ORDERS - CONTINUATION ORDERS
Available on selected titles. Please send an email inquiry to Customer Service at csr@salempress.com.

SALES REPRESENTATIVES
Our telephone support personnel and our field sales representatives work as teams to serve you. Get in touch with either (or both) as your needs dictate.

You can see a list of support folks by clicking here.
You can find contact information on our US field sales force click here.
For information on Canadian and other non-US distribution, click here.

PRICES & DISCOUNTS - Schools and Libraries
All prices quoted on this website are in US dollars and include free freight. Cataloging and processing is also free on this site. Discounting of list prices are as follows:

New titles and upcoming titles 15% regardless of quantities
Orders including a total of 1-2 sets are discounted 5%
Orders including a total of 3-9 sets are discounted 10%
Orders of ten or more sets are discounted 15%

All applicable sales taxes for purchases of our titles are calculated based on your local sales tax rates and will be included on your invoice.

PRICES & DISCOUNTS - Distributors
Retailers, jobbers, wholesalers, library suppliers and distributors should contact Salem for pricing and terms.

SHIPPING & HANDLING
Books are shipped library rate unless otherwise requested. For special handling or priority shipping, please call Customer Service toll free at (800) 221-1592 or email Customer Service at csr@salempress.com for shipping charges.

Post Office boxes will be shipped to by US mail. Shipments that are too large for UPS/mail will be sent via freight and actual charges will be billed after delivery.

PAYMENT TERMS
Accounts are payable within 30 days. Prices are subject to change without notice. Purchasers who do not have accounts should include payment with the order, including sales tax, if applicable.

REMITTANCE ADDRESS
Send check or money order payable in U.S. Dollars to:

Salem Press, Inc.
Accounting Office
P.O. Box 50062
Pasadena, CA 91115-0062

DEFERRED PAYMENT
Schools and libraries may defer their billing for up to six months after submitting an order. The invoice will be sent with your order and the payment terms requested.

RETURNS POLICY - Schools and Libraries
Every Salem Press title carries a full money-back guarantee of satisfaction. Full refund will be made on any returns received in resalable condition within six months of invoice date, exclusive of shipping and handling. Defective or damaged volumes will be replaced. Send returns with a copy of your invoice to:

Salem Press, Inc.
Two University Plaza, Suite 121
Hackensack, NJ 07601.

RETURNS POLICY - Distributors
For information contact your Salem Press representative

BACKORDERS
If a title is not yet published or temporarily out of stock, we can backorder the title for you until it is available, at which time it will be shipped and billed. You may also indicate a backorder cancellation date, simply by stating what month you wish to have a backorder canceled. If you do not accept backorders, please indicate that on your purchase orders.

CANADIAN CUSTOMERS - Remittance Address
Send check or money order payable in Canadian Dollars to:

Salem Press, Inc.
Accounting Office
P.O. Box 50062
Pasadena, CA 91115-0062

Salem Press is not responsible for bank fees or conversion rate charges that may result from payment by credit card.

CANADIAN CUSTOMERS - Returns Policy
Every Salem press title carries a full money-back guarantee of satisfaction. Full refund will be made on any returns received in resalable condition within six months of invoice date, exclusive of shipping and handling. Defective or damaged volumes will be replaced. Send with copy of invoice to:

Salem Press, Inc.
Two University Plaza, Suite 121
Hackensack, NJ 07601.

For more information contact your Salem Press representative.

OTHER NON-U.S. CUSTOMERS
The online order form and discount types are for US school and library orders only. International customers should contact Customer Service at csr@salempress.com to place an order.


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